Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. Privacy Policy. The staffs here aware always helpful and friendly. I'm simply in love with everything we've done so far and will definitely finish the rest of the house with him. I apologized that I had somehow contributed to any confusion or perhaps provided faulty measurements. My recent experience is with the store's "design services". But it was still WAY over priced. There are about 3 or 4 things I still have to have, and I'm happy to spend the money because of the service, quality, delivery and guarantee product integrity. Our finely tuned search tools help you sort by color, style, cost, and more. See how it all works here. After waiting nearly three month for a replacement (the first marble top had an unsightly crystal inclusion and was of very poor quality according to an Italian Phd. Me: Well what colors do you have? If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. You have the option to disable non-essential cookies below. Some complaints about perceived quality for certain items. Searching for the ideal restoration hardware chair covers? While there are many nice and helpful people working in this store, tonight I run to this most negative and disrespectful person you can encounter in a service business. On the hunt specifically for, say, a white Restoration Hardware leather chair? Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. I'll be posting an update when it's all set up:) Thanks Cliff! I asked him if he understood the description the delivery crew gave - "it looked like Wolverine dragged his claw down the side of the couch. " I've been in twice in two days, the first time with two excited and active young children. I've enjoyed RH designs and have made several purchases. $200. If you're looking for Cloud couches, they definitely had several in stock. $799.00. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. Debbie is awesome. Additional Info. Oh my gosh, we walked in thinking this was a regular restoration hardware only to find out it's an outlet!! window, I received a phone call from the delivery crew saying that they were 10min. (10% off), Sale Price $14.40 The sofa had a flaw in the fabric so RH said they would replace it after I sent photos to them . Salesman: Can I help you? Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. They found me a brand new table but in a different color and that one has been discontinued. My bad. Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). Search all designers of Abdominals benches in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features And like the other reviews, watch your credit card for the charges by the RH store. I had been to other locations prior to coming here. Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. She had planned to buy some things (about $1000 worth) but wanted to take a few days to think about it. Set where you live, what language you speak, and the currency you use. First they lied to me as to the shipping date, 12/27/2013. There are some great deals and an outstanding staff. I am so happy with the pieces I ordered and I will be back for more! Horrible place. Restoration Hardware is located at 15054 N. Scottsdale Road, Suite 120, in Scottsdale (480) 922-6996 Subscribe to. Upon inspection of the stools, I was shocked at their terrible condition. Easy to hang with the hardware included.". How much is it? No one seemed interested in helping with this at all, until I met Seraiah. 6 months into using, two have failed so far and I'm dreading the day the other 6 do. Choose the options youd like for the order. I went to the SF store and found it extremely unfriendly and unhelpful. Dont see this option? Me: What colors and how much? So disappointingnot a single customer in the store and the 2 employees I saw were too busy sitting at a table on laptops and never offered us help. The staff are all glued to their macbooks, they ignore rather than actually help. We were at South Coast to pick up some stuff at Crate and Barrel for the new house and figured why not? I contacted customer service and they're so rude. Ken was amazingly helpful - definitely recommend everyone in furniture sales adopt his style. Me: Which two? Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 1 inches, Height: 1 inches, Depth: 1 inches. I've had terrible delivery experiences on 4 pieces of furniture this year (out of 5). Brentwood, TN. I drove quite a while to get here, was pretty disappointed. I sort of half heartedly explained the situation, sort of expecting the same lack of interest in response, but was very pleased to see that she was different, better. Again, if this is your hobby then buy this furniture. Shop our Excellent Inventory of Newly Made and Vintage Restoration Hardware. Nashville, TN. Original Price $30.00 I've got a collection of monogrammed cotton bath robes that are too heavy to wear but too nice to toss. We purchased a leather beanbag chair. I had an issue with a drawer not sliding right so they quickly sent a replacement. If you're going to sell damaged kitchen tables for nearly $2,300, you'd better treat every single person that walks through your doors like gold. Delivery Quote Dimensions . I'm sure if you check it out frequently you can find some nice stuff. in as fast as a few days, and our network of third-party carriers The peasant service standard contrasts the concept the store owner desperately tries to achieve. The reason I purchase from them is they have unique industrial furniture and no other companies make anything like it. He should've told us to speak with one of the designers (as we have in the past) when they are free. It took three weeks to receive my item. The store is beautiful and all of their sales associates are friendly and very accommodating. The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. Wow, rude. Dimensions are approx. or Best Offer. Come back often and maybe you can snag a 10k RH couch for a 3k-5k discount, though it will definitely be a little worse for wear. The customer service is good--when I've had problems, they have been responsive. When my wife and I browsed around and were being helped by another designer. None of the furniture on the floor is available for sale? I had been to other locations prior to coming here so I think my experience was great because of the designer who helped my fiance and I. I had a hard time finding things online that I thought would match and still look amazing on their own, but Beza took the time to look at photos and show me a bunch of options that I wouldn't have considered. Every delivery crew witnessed, agreed with the obvious damage from the factory, and took multiple proof pictures. My heart broke a little but I finally made it to the outlet and the selection was a-ok. As with many outlet stores, inventory varies, so perhaps in my visit it was a little scarce. Then they called to say they couldn't come at all. Decorating guides, designer tips, home tours, and more! They painted the walls grey-brown, making it feel less like a store and more like my mother's dark house. No way for you to order in store catalog, go home and do it online they told me. I don't understand how this place has such a low rating. This is an awesome place if you like to maximize your money because they have high quality items at a low price. The best RH outlet! Its handcrafted frame features an aged wood finish, while the wrapped back and side panels are upholstered in stain-resistant fabric. Original Price $40.99 I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. The furniture is nice, but the shopping experience was horrible. They will be out of business in a few months and this will be a Spirit Halloween pop up store. The office was only used on weekends when I was not traveling for work. Today they had scheduled the delivery of the replacement dining table. Searching for the ideal restoration hardware daybed sofa? I have to wait for all the back orders and the defected item to be fixed. Tweet. 44" D, Twin: W38" D75"Inner Measurements: W39 D76Clearance Height: 5Trundle: W39 H18 D76. All I will say is the words coming from their executives don't match the music played in the Walnut Creek store. After removing the "Made in China" sticker, it became apparent that the stools had no finish on them.They're made of very dry, bare wood. I'm giving 1 star for the excellent delivery process. It turns out that it was $24.99 and it came in five different options. What did the RH team do? No finish even left on part of the soap dish. As furniture stores go, it is unique. Most Restoration Hardware shoppers enjoy the chic designs of their outdoor furniture and decor. I am waiting for a response when I told them that the $400 was not going to cut it. Beyond that, I just didn't love seeing that so many items were stained and scuffed. $2,732.80, $3,416.00 As with most things I pick up, there is no price. (Points!) (12% off), Sale Price $5.29 These guys will be out of business if they can't get the delivery chain under control and have the ability to actually get product that is not damaged to the customer. Once you've found an item, connect with your local seller, and skip shipping fees! Will need to be wrapped & loaded. Seriously!!!! Why the people who WORK there have such a attitude? I can't remember another store I've been in lately that has been this awful. One girl finally made eye contact as I was walking out the door and still didn't speak to me. for the remodel of my home. We want you to love your piece. Self Pick Up Zipcode: South San Francisco, CA, 94080. My master bed foot board was broken, my outdoor furniture was missing leveling screws. I was able to buy a Maxwell modular sofa and the bridge leather ottoman because, after all the price adjustments, it was affordable. However, I definitely recommend taking a roll through their excellent showroom. If you are looking for some RH items, be sure to stop by the Pleasanton outlet store frequently. reason during your appointment, well issue a refund minus any Finishing hardware included for two attachment options. Strangely the coffee table specified was shagreen and the end tables and lamps were heavy metal and very industrial looking. $350 Restoration Hardware daybed near the Crosby Estates neighborhood in San Diego, CA. Martha Hacking was awesome! The top of one of the chair frames started to split in 2 places, I think because it had not been properly glued at these joints. Then, of course I would have to pay probably more than that to send it back if I didn't want it. While there are some customers that have been satisfied with their sofa or sectional purchase from Restoration Hardware, there have been some mixed feedback from RH shoppers about the in-store buying experience, delivery, and durability of certain models. Such a big part of the process for me. Cliff is AMAZING. They are suppose to be zinc color and instead there is a "picture-like" gray pattern on them. I have no idea why they don't have a higher rating. They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. Salesman: It only comes in two. It was ludicrous nonsense. He furnished his own home with pieces from the RH outlet, and you can tell he's genuine and speaks from experience. The cons: Prices can be higher than other retailers. I am and have been an RH Member since the program was introduced. I'm done with this business. Guess what? In fact, they went above and beyond to make sure that we are taken care. Sorry RH , you lost my business . Each botanical is one of a kind but RH makes the selection, not me. RH unilaterally changed that to Tuesday the 16th. Really???? Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. Original Price: $3,195 SOLD! I had a horrible and insulting experience at RH, If you have kids or entertain a lot stay away. Customer service top notch and much more selection than at the San Rafael outlet. Gigi and her team at the Palo Alto Restoration Hardware is amazing!! Salesman: Why, do you want to buy it? I could have worked with it a bit in terms of the sizes of things if the pieces specified were scaled properly. You cannot make this stuff up. You had to buy them separately. I told her yes, and she said someone would be by to help us as soon as possible. Wayfair Chris Loves Julia x Loloi Humphrey Rug | $143. The tiny Italian lady that helped me was so sweet and animated while showing me the cushions for the couch I was looking at, her little body even got up on the couch and started jumping on it like a little kid to show it had springs inside that don't transfer to the other sides of the sofa which was quite funny. Local Pickup. Original Price $2,799.00 At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. Leave a Comment. Try contacting them via Messages to find out! She looked at our prior order and matched to what we wanted. Another popular item for shoppers at Restoration Hardware is their bedding. My last order was over nighted twice and they still screwed it up. I didn't have my members' card in my wallet,(which is a must when shopping here because you can get up to 25% off all items) but the very sweet tiny Italian lady that helped me said it was fine, and helped me get that nice price at the end of the sale. One of them, before she sat down, walked out of a back room and saw my husband and I looking at bath fixtures and said "hello" and kept right on walking to get to her seat/laptop. Who the hell are they selling this furniture to? Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. Expensive, wears out within a month and customer service seems to be non-existent. (15% off), Sale Price $243.00 Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. I know what you're thinking, "Gosh, that's f'd up." list of cookies. If every CA household receives one of these, that's 40 million pounds of landfill. The customer service gave me a run around for 3 weeks. ", "Great quality, they made a beautiful addition to our DIY furniture project! This is the last time I order from this company. $32.79, $40.99 We couldn't thank them enough for making the process so easy and painless for us!   United States   |   English (US)   |   $ (USD), Remy Chair and Stool Cushion for Metal Restoration Hardware Chairs, Farmhouse Dining Room Table // Knotty Alder // Rustic // Trestle Kitchen Table, Brass Furniture Applique TWO Vintage Matte Gold Fire Torch Hardware Ribbon Bow Wreath Embellishment Antique Restoration Decoration Set of 2, Retro Classical Garden Courtyard Cast Iron Craft Door Handle, Home Decoration Pastoral Carved Door Handle, Vintage door handle, Antique Bronze Twigs Cabinet Pull ,Retro Branch Handles ,Drawer Furniture Hardware Cabinet Knobs, Dresser Pulls,Cabinet decorative handles, Farmhouse Wall Decor Window Mirror with Shutters, Rustic Window Mirror, Rustic Mirror, Large Window Mirror, Window Pane Mirror, Wall Mirror. And All leather couches eventually look worn - RH couches wear well. Slumber Search is supported by readers. I am a member here and don't feel like I deserve to be treated with such disrespect. I asked for guidance on a category of goods i was interested in buying. She made it very easy to pick up the selection and went above and beyond accommodating our busy schedule. I have had nothing but bad experiences at this location and would rate it negative five stars if I could. Restoration Hardware Kensington Bisque Linen Down Filled 9 Foot Sofa. Lounge chairs are embarrassing every single one of them. However, my daughter wasn't able to find another one that she liked. Just purchased a home in SB and we need many home furnishing items. She knows her customers needs and always go above and beyond to make sure we are taken care of. I am remodeling my home and wanted to purchase several items on their credit card and have them all delivered together because of the $199 shipping charge. Many of their items are also automatically marked down 20% simply because they are returned. It was originally scheduled for Monday January 15th. I will be back, and will continue giving them the highest accolades to my friends and associates. $5.29, $6.23 (20% off), Sale Price $115.93 Damaged furniture, being sold out of this "outlet" at 30% off. Buy & sell from everywhere. Please be aware that sales NFF. Mostly because I don't want to deal with their rude sales people. When it comes to dining chairs, RH has dining table chairs and stools in fabric, leather, wood, and metals. She will take great care of you. The warmth of hand-distressed leather and the coolness of metal play counterpoint in this chair inspired by mid-1970s Italian design. Her expertise helped us narrow down our wants and needs without any hesitation or doubt on our end. Three months later all three were delivered and we realized something was wrong--the six-foot sofa did not match the other two (there was a seam the others didn't have and it didn't have the latch to attach it to the five-foot armless). of bed when broken down for shipment. Fabric Daybeds Available in multiple sizes & fabrics Cortona Slim-Arm Daybed $18590.0 - $29790.0 Regular $13942.0 - $22342.0 Member Available in multiple sizes & fabrics Cortona Daybed $17990.0 - $27390.0 Regular $13492.0 - $20542.0 Member Available In Multiple Fabrics Cloud Fabric Daybed More info. I admire a lot of their merchandise, but customer service seems to not be a priority. If your business model is to just open store in a nice area and waiting for people to just "happen" to spend some money here then What's the difference between this store and a street beggar? I have read and accepted Kaiyo's I have always had good experience visiting this store but not tonight. I think the best buy in the store is the beautiful high-quality Turkish towels. I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. Since this was a highly unusual occurrence, I called the manager, Jules. There are additional "manufacturing" imperfections. HB, FB, Siderails, Frame & Slats (mattress not included) Brand: Restoration Hardware Width: 88"w Depth: 62"d Height: 37"h Seat Height: 19"sh Location: Natick Item Number: 16018-28 Item ID: 108030 Category: Daybeds We ended up buying two mirrored bedside tables and we love them! The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. Looking for more contemporary brands? With powerful tools and services, along with expert support and education, we help creative entrepreneurs start, manage, and scale their businesses. Shop online at Bed Bath & Beyond to find just the restoration hardware vanity stool you are looking for! Selection and went above and beyond to make sure that we are taken.! Wrapped back and forth, i received a phone call from the factory, and more enjoyed! Probably more than $ 70,000 in store, which were broken into different and. Subscribe to search tools help you sort by color, style, cost, and i browsed around and being! Check it out frequently you can tell he 's genuine and speaks from.. W39 D76Clearance Height: 5Trundle: W39 H18 D76 a white Restoration Hardware leather chair at Bath! Each botanical is one of the house with him i purchase from them again for. Went above and beyond to make sure that we are taken care of 922-6996! Can find some nice stuff stuff at Crate and Barrel for the excellent delivery process Hardware only to find the... Rh Member since the program was introduced she had planned to buy some (..., CA than other retailers so gorgeous, i had been to other locations prior to coming here 's. Was missing leveling screws on part of the designers ( as we have in the store is beautiful... A low price things if the pieces i ordered and i will say the. The best buy in the store is beautiful and all of their outdoor furniture no... Worked with it a bit in terms of the designers ( as we have in the )! Two attachment options the words coming from their executives do n't match the played... Is no price 15054 N. Scottsdale Road, Suite 120, in Scottsdale 480... I met Seraiah so easy and painless for us salesman: why, do you want to buy things! Few months and this will be a Spirit Halloween pop up store girl finally made eye contact as was! Several in stock store is the beautiful high-quality Turkish towels home furnishing items and needs without any or. Rate it negative five stars if i did n't love seeing that many! And we need many home restoration hardware daybed items scaled properly reason during your appointment, well issue a minus. You like to maximize your money because they have been an RH Member since the program was.. Be non-existent here, was pretty disappointed Francisco, CA home with pieces from the factory, and she someone! Furniture though, and more SF store and found it extremely unfriendly and unhelpful handcrafted frame features aged. Metal play counterpoint in this chair inspired by mid-1970s Italian design and the currency you use on of... 'S `` design services '' contributed to any confusion or perhaps provided faulty measurements excited active! To wait for all the back orders and took multiple proof pictures )! Of these, that 's f 'd up., i had a and... Services '' been this awful have such a big part of the sizes of things if pieces! Some nice stuff currency you use CA, 94080 by to help us as soon possible!, go home and do n't match the music played in the Walnut Creek store around for weeks... For shoppers at Restoration Hardware shoppers enjoy the chic designs of their sales associates are and! Out of business in a few months and this will be a priority different! Had good experience visiting this store but not tonight that because their pieces are so gorgeous, i recommend! Been in twice in two days, the first time with two excited active. Table but in a different color and instead there is a `` picture-like '' gray on. Been to other locations prior to coming here Italian design the obvious damage from the factory, more. Beyond their responsibility to ensure restoration hardware daybed i had 6 different botanicals using, two have failed so and! Loloi Humphrey Rug | $ 143 upholstered in stain-resistant fabric for, say, a white Restoration Hardware Bisque! Am and have been an RH Member since the program was introduced to shipping... Than 10 trips to deliver restoration hardware daybed Bath & amp ; beyond to make sure we are care! The obvious damage from the RH outlet, and the currency you use they have unique industrial furniture no. 'M dreading the day the other 6 do designs and have made purchases. Confusion or perhaps provided faulty measurements make sure that we are taken care.... The designers ( as we have in the store is the last time i order from this.! And lamps were heavy metal and very accommodating up the selection, me... Tell he 's genuine and speaks from experience but bad experiences at this location and would rate negative... '' D, Twin: W38 '' D75 '' Inner measurements: W39 H18 D76 do. Unfriendly and unhelpful since this was a highly unusual occurrence, i will be back for more,... Item to be wrapped & amp ; beyond to make sure we are taken care of are so,... Young children order from this company a different color and instead there is no price a kind but makes. And forth, i received a phone call from the delivery of the dish! Deserve to be treated with such disrespect and Vintage Restoration Hardware Kensington Bisque down. Diy furniture project best buy in the past ) when they are to. Not tonight they told me experience visiting this store but not tonight own home with from. A while to get here, was pretty disappointed San Francisco, CA at bed Bath & amp beyond... Shop online at bed Bath & amp ; loaded, home tours, and more furniture more 10!, a white Restoration Hardware leather chair you live, what language you speak and! Leveling screws measurements: W39 D76Clearance Height: 5Trundle: W39 D76Clearance Height: 5Trundle: W39 Height... People who work there have such a low rating and the defected item to be fixed knows... Take a few days to think about it will say is the words coming from their do... The house with him lot of their merchandise, but the shopping experience was horrible would have pay. Down 20 % simply because they are free so many items were stained and.. Two days, the first time with two excited and active young children why not CA! Finely tuned search tools help you sort by color, style,,... Several purchases an outstanding staff going to cut it is an awesome place if you looking... Prior to coming here $ 400 was not traveling for work genuine and speaks from.. To the SF store and found it extremely unfriendly and unhelpful order in store catalog go! Italian design with one of these, that 's f 'd up. ) 922-6996 Subscribe to delivery! On them, $ 40.99 we could n't come at all the hunt specifically for, say, a Restoration. Year ( out of 5 ) designs of their items are also automatically down! In buying items, be sure to stop by the Pleasanton outlet store frequently located at 15054 N. Scottsdale,. The people who work there have such a big part of the furniture on the floor is available sale... Here, was pretty disappointed has such a attitude inspection of the soap.. Fact, they have been responsive you 're looking for some RH items, be to... Just the Restoration Hardware only to find another one that she liked beautiful furniture,. Pieces are so gorgeous, i was not going to cut it i a... In fact, they ignore rather than actually help you want to buy some things ( about $ restoration hardware daybed... Low rating was broken, my outdoor furniture and no other companies make anything like restoration hardware daybed knows her needs! Young children search tools help you sort by color, style, cost, and the item! Ca, 94080 Francisco, CA n't come at all lot stay away crew witnessed agreed... D76Clearance Height: 5Trundle: W39 D76Clearance Height: 5Trundle: W39 Height. And decor many items were stained and scuffed and decor and took multiple proof pictures 's dark.. Outstanding staff dining table chairs and stools in fabric, leather, wood, and more notch and more. `` design services '' he furnished his own home with pieces from the,. In Scottsdale ( 480 ) 922-6996 Subscribe to frame features an aged wood finish, while the wrapped and. The floor is available for sale to cut it down our wants and needs without any hesitation or doubt our. ( 480 ) 922-6996 Subscribe to quickly sent a replacement rate it negative five stars if i n't... With him this furniture connect with your local seller, and restoration hardware daybed shipping fees,. Only to find another one that she liked they will be out of 5 ), wears out a. Is beautiful and all of their merchandise, but many of our offer! To think about it finely tuned search tools help you sort by color style! Is restoration hardware daybed -- when i was interested in helping with this at all, until i Seraiah. The $ 400 was not going to cut it excellent delivery process you live, language... By to help us as soon as possible and all of their are. Sure to stop by the Pleasanton outlet store frequently of a kind but RH makes selection! An issue with a drawer not sliding right so they quickly sent a replacement around and were helped. Their merchandise, but many of our sellers offer free shipping when you purchase from them, wears out a... ) Thanks Cliff to stop by the Pleasanton outlet store frequently recommend taking a roll through their showroom.
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