For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. But I am going to dispute this to the fullest extent. Just got one in Section 225 row 11 for a really decent price. stubhub unable to fulfill For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. I just sold these last night. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. As a marketplace, StubHub does not own the Tickets sold on the Site. This is zero help. Click the 'List Tickets' button. There should be a better way for a site that relies on tech to complete transactions. We are changing the way you register and sign-in to the StubHub Community. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. 5 2022 . Sells Music & Sports Tickets. You dont get consumers back to your site if you cant deliver.. 1. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. . [.] I'm pretty pissed nonetheless. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. Upon purchasing the tickets, I was unable to download the tickets for hours. A review of Stubhub's file was done in February 2022. Absolutely love when I get messages like this. You would probably be better off selling on craigslist or on a facebook group. The refund will take 5 to 8 days. Stalked for a long time. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Order # *********. stubhub unable to fulfill Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Complaint Details. Yes No Still Need Help? That's what happened here. Select the "Envelope" in the upper right-hand corner, 3. All Rights Reserved. 3. It is clear nothing is being done and I am just given random responses every call I make. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. Ticket prices may exceed the face . The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? So sorry for the delay here! Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Was this answer helpful? I did what it asked and got an automated response that does no good. All Rights Reserved. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. Yes No Still Need Help? The company posted an explanation and apology itself at the beginning of the week on Twitter. Make sure your account info is completely filled out. I will not be using the Stubhub tickets for this event or ever again. 1,304 complaints closed in the last 12 months. According to him they would call or email by Friday the 30th. All Rights Reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Help us improve this article with your feedback. I have tried mutiple computers and browsers. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. 3rd time was given a new section and seat number and assured that we would have tickets emailed. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. 5. this solution posted abouve is from May '21. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. I assume they can be invalidated? Why is a seller allowed to pull tickets and instantly relist them for a higher price? These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. I have tried mutiple computers and browsers. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. Is there anything I can do to avoid paying the stubhub fee for this? A refund does not remedy the situation, it's fraudulent. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. Open the SeatGeek app. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 Last Updated on June 17, 2022 by Dave Clark. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I asked to be transferred to a supervisor, which he doesnt do. Select "New Message". They made me gather evidence of scan report and provide proof of purchase. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. lick or tap 'See actions' then 'Make changes' and follow the steps. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Physically unable to perform job. I would think Stubhub should give you a free replacement ticket. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. At this point, the sale cannot be canceled. What ever happened to your sale? Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Stay away from Stubhub if you're a seller. [.] functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula They should also take responsibility for selling the same tickets twice on their site! Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. It's extremely difficult to request help, especially for tech issues. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. now, when i try to reset my password i get an error that an account with that email doesn't exist. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. However, fees are exorbitant and not well disclosed. couldn't get paid for the ticket. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. If I chose the option to get refund no action was required. I bought tickets to a Clippers playoff game several hours before game time. After the switch, you will enter the email address you use to access the community in order to reset your password. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . I am a good earner and good person with over 800 credit. No. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. Stubhub came to BBBs attention in 2002. So it really is pretty rare to purchase a ticket and then have it pulled. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. Why is Stubhub allowed to sell things they don't have possession of? Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. Phone support isn't an option for me. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. Purchased tickets to a concert. bloomer livestock trailers for sale. I'll be at MSG2 myself on Monday night so maybe I'll see you there. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. stubhub unable to fulfill 05.04.2022 how do i import data into django? Anybody hear about this? Customer service all the way to your seat, 2000-2022 StubHub. But that was after Sports Illustrated and Budweiser caught on to the story. We purchased tickets to a devils game on 1/1/23. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Projected score: Bills 33-30. That's what I'm worried about. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I have no other recourse at this point. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Very disappointed! Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. What a ripoff and they are totally unreachable. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. We send emails as a courtesy when your tickets sell. Unfortunately Adobe is lacking with fullfilling our contract. Did you find it helpful? They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. You have no seller protection at all. None of these are valid grounds for you to cancel your StubHub sale. When will I be payed after adding the default Payment Method? A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Glad to hear that you got a full refund and a $100 credit, OP. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. Customer service all the way to your seat, 2000-2022 StubHub. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. I've been waiting on the phone for customer server for almost 3 hours. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. Dont forget, Monday is MLK day and a holiday. After the switch, you will enter the email address you use to access the community in order to reset your password. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Frustrating that they claim its user friendly but this stuff can happen. Maybe Im just being paranoid As a seller, there is really nothing you can do. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. See our seller policies. I ended up having to dispute the charge with my credit card company. How to update your user name In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Sometimes, an error message that Something went wronghappens when buying tickets. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". Yes 8 The following figure show in detail. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. See our. Select the ticket group you'd like to sell. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. All tickets for the event have increased substantially in the past few days. Can the 60 day clock start now? StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Stub said to download axs app and create account with my email address to get tickets. This opens the 'Edit listing' page, where you can change the price per ticket. Sign in or create a StubHub account to get started selling tickets. You guys are the shit, see you all on the road. Call stubhub, don't take their first offer, which is like a 20% refund. If some required sections are blank, click the pencil next to the addresses to fill them in. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. We send emails as a courtesy when your tickets sell. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. This just happened with me also. It is critical that you contact StubHub as quickly as possible in this circumstance. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. A review of Stubhubs file was done in February 2022. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. If you have replacement tickets to offer, list the ones you have. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. Was told a manager will call me back. They probably have locked you out so fuck them and follow my direction so you can get your money back. Customer Reviews are not used in the calculation of BBB Rating. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. Can I cancel a sale on StubHub? StubHub contacted me and told me I needed to get scan reports from the . I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Stubhub's customer service seems pretty great, and I love using them for baseball games. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. i disputed a charge with them a couple weeks ago. Lindsay is the author of this solution article. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Then disconnected. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. My tickets were sold twice on stubhub. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued.
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